New Web Agent built on Dynamics 365 Channel Integration Framework provides omni-channel contact center and dialogue management capabilities from a single Dynamics 365 window. Anywhere365 continues to ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

Last year, adxstudio (news, site) released a number of extensions for Microsoft Dynamics that beefed up the Customer Relationship Management application. Microsoft must have been impressed because now ...

Microsoft delivered the first of its promised LinkedIn integrations this week when it announced general availability of the Microsoft Relationship Sales offering. (Relationship Sales is LinkedIn Sales ...

VANCOUVER, Wash.--(BUSINESS WIRE)--ZoomInfo (NASDAQ: ZI), a global leader in go-to-market intelligence solutions, today announced a new integration with Microsoft to help companies accelerate their ...

Adobe and Microsoft expanded their continuing partnership today when they announced that they are making it easy to share data between Adobe Experience Manager, a website marketing tool and Dynamics ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...

Microsoft announced some significant integrations between LinkedIn, the professional social network it bought last year for over $26 billion and Microsoft Dynamics 365, the company’s CRM and ERP suite ...