For most of us, telling someone you appreciate them is easy, but knowing what to say back can actually be a whole lot ...

Last year, I started to notice a particular phrase cheerfully uttered in my direction when I entered a store, hotel, restaurant, yoga studio — even the venerable halls of the JFK Delta SkyClub: ...

Not “welcome,” but “welcome in.” We’re delighted you stopped by. But are you? Or is that phrase highly annoying to you, like it is to Natasha Chernis of Los Angeles? The 32-year-old software developer ...